nava4dPrivacy Policy
This page describes what we collect when you use nava4d and how we keep that data protected. Our privacy commitments apply to all interactions—whether you are browsing on the website, installing the mobile app on Android, accessing via iOS Safari, or using nava4d's live blackjack tables, slot games, sportsbook, or esports markets.
We at nava4d take data protection seriously. We encrypt your login session, secure your payment information, and limit internal access to personal data to staff who need it for account support, fraud prevention, or regulatory compliance. We do not sell your information to third parties. We do not use your data for marketing without your consent. This policy sets out exactly what we collect, why, and how long we keep it.
Our privacy practices comply with standard data-protection principles. If you have questions about how we handle your data or want to exercise your rights (access, correction, deletion), contact us at [email protected] or via in-app chat. We respond within five business days.
What Data We Collect on nava4d
We collect different categories of data depending on how you use nava4d. When you open an account, we collect your name, date of birth, email address, phone number, and residential address. This is mandatory for account creation and regulatory compliance (Know Your Customer / KYC). We also collect government-issued ID information (ID number, issue date, expiry date) when you verify your account.
When you deposit or withdraw funds, we collect payment information: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the transaction timestamp. We do not store your full payment card number or wallet credentials—that data goes directly to the payment processor, encrypted. We only store a payment method identifier (e.g., "mobile banking ending in 8765") for future withdrawal processing.
When you play games, we log your game activity: which games you play, your bet amounts, your winnings or losses, match timestamps, and game server data. This data helps us calculate accurate payouts, detect fraud, and resolve disputes. We also collect device information when you use the nava4d app: your operating system (Android / iOS), app version, device model, and IP address. This helps us diagnose technical issues and prevent account takeovers.
Cookies and Session Tracking on nava4d
We use cookies to keep you logged in and to remember your preferences (language, timezone, notification settings). These are session cookies that expire when you close the app or browser. We also use analytics cookies to understand how users navigate nava4d—which games are popular, where users drop off, how long sessions last. These analytics help us improve the platform. We do not use analytics data to identify you personally; it is aggregated.
If you access nava4d via the mobile app, we do not use device-level cookies; instead, we use secure tokens stored locally on your phone. These tokens expire automatically after subject to verification of inactivity, protecting your account if you leave your phone unattended.
How We Use Your Data
We use your data for five main purposes: (1) account management and payout processing; (2) regulatory compliance and fraud prevention; (3) customer support; (4) platform improvement; and (5) legal obligations. We do not use your data for marketing purposes unless you explicitly opt in.
For account management, we verify your identity during signup and keep your profile updated. For payouts, we match your withdrawal request to your verified payment method and process the transfer. For regulatory compliance, we monitor for suspicious patterns (rapid deposits and immediate large withdrawals, multiple failed login attempts) and report serious concerns to relevant authorities if required by law.
For customer support, we access your account history to answer questions, resolve disputes, and process account-recovery requests. For platform improvement, we analyse aggregate game-play data to identify bugs, balance games, and plan new features. This analysis is anonymised—we do not know which specific player played which game; we only see aggregate statistics.
Third-Party Data Sharing on nava4d
We share your data with third parties only as necessary. Payment processors (the companies behind local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies and security standards. We do not control their practices, but we only partner with established, regulated payment providers.
If we are required by law to disclose your data (e.g., a court order, a request from financial-crime authorities), we will comply. We will notify you unless the law prohibits notification. We do not voluntarily share your data with government agencies; disclosure happens only under legal compulsion.
We do not sell or rent your data to advertisers, marketers, or data brokers. We do not share your gaming history with affiliates or partners. Your game activity stays within nava4d.
Data Retention and Deletion on nava4d
We retain your account data (name, ID, payment methods) as long as your account is active. If you close your account, we keep your data for seven years for regulatory and dispute-resolution purposes. After seven years, we delete or anonymise your records, except where law requires longer retention (e.g., anti-money-laundering regulations may require 10-year retention).
Game activity logs are retained for two years. Payment records are retained for seven years. If you request data deletion before the retention period expires, we will comply where legally possible. Some data (transaction records, KYC documents) must be kept for regulatory reasons and cannot be deleted before the legal deadline.
You can request a copy of your data at any time. We will provide all data we hold about you in a portable format (CSV or JSON) within 10 business days. You can also request correction of inaccurate data; we will update your profile promptly.
Data Access Requests
To request a copy of your data, deletion, or correction, email [email protected] with your account email and a clear request. We verify your identity (usually via a code sent to your registered email or phone) and process your request within 10 business days.
Data Location and International Transfer
Our servers may sit outside Indonesia. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed by servers in Southeast Asia or beyond. We use encryption (SSL / TLS) in transit and encrypted storage at rest to protect data regardless of physical location. Encryption means your data is unreadable to anyone without the decryption key, even if someone physically accesses our servers.
International data transfer is necessary for us to operate a global platform. By using nava4d, you consent to your data being transferred and processed outside Indonesia if necessary. We apply the same privacy and security standards everywhere.
Summary: Your Privacy Rights on nava4d
You have the right to know what data we hold, to correct inaccurate data, to request a copy of your data, and to request deletion where legally permitted. You have the right to opt out of marketing communications (you can unsubscribe from promotional emails anytime). You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy.
We at nava4d commit to transparent, secure data handling. If our privacy practices change, we will notify you via email and in-app notification at least 30 days before the change takes effect. Questions about this policy or your data? Contact [email protected] or use in-app chat during business hours (09:00–18:00 WIB, Monday to Friday). We respond promptly to all privacy inquiries.